I gotta wonder what goes through some peoples heads

Yesterday, a squirelly looking egyptian guy came to the concierge desk and asked me to confirm his flight. Sure, I can do this... so I responded, you would like your boarding pass? Dude flips out, starts arguing with me and telling me all the concierges do this when he travels. Keep in mind I still don't know what the fuck he wants. I ask if he wants me to track it? he says no, and repeats that he indeed needs it confirmed, all the while holding his flight confirmation in his hand. Finally he explains that he wants me to call the airline, and confirm that he is booked on the flight. Hey, dickhead, you've got a confirmation in your hand, that means you are confirmed. Not only that, but all this time he is telling us he is flying Lufthansa, whom might I add does not fly out of Phoenix, come to find out its United. Then we find out... here is the good part... his flight is 4 days away. Nice! Even if I wanted to call an airline and say hi, I have a confirmation/receipt for my ticket, but I just wanted to make sure I have a ticket, it was still 4 days off.

His boarding pass was printed off today, and upon handing it to him, he seemed bewildered that it took several days to get. God, I hate international guests. Just don't understand the way things work. When I travel, and realize it doesn't work like home, I'm going to make that adjustment... because I'm not a dick.

So this was a few days ago. He came to visit again tonight, and sure enough was a dickhead again. Dude.... "send my box to my room" is not an appropriate way to describe what you would like done. You and I have already had an issue with you not being able to explain yourself, lets not have another, k? I was smart enough to figure out he had a parcel shipped to the hotel and wanted a bellman to deliver it. So rather than going to the business center (where parcels are received/kept) or the bell desk (who would deliver the parcel) he came to me. Someone he has already had an issue with, whom in his feeble mind has already deemed incompetent, which in my mind is the logical way to get what you want. But I do a nice job, and made sure he got his box. The funny part is, when the bellman arrived with the package, he opened up the door and before saying anything else, asked the bellman "is that it?!"

For someone who travels all around the world to great hotels as you put it, you're a slow learner on how things work. Go back to Egypt mr Hawass.